Installing Instance Gives 'The Quantity should be equal to one for Serialized Instances.' Error
(Doc ID 1385066.1)
Last updated on FEBRUARY 27, 2019
Applies to:Oracle Asset Tracking - Version 12.1.2 and later
Information in this document applies to any platform.
Error Text: The Quantity should be equal to one for Serialized Instances. Please check the quantity entered.
On : 12.1.2 version, Install Base, on Production:
When attempting to install a product for an item that is serialized at sales order issue,
the following error occurs.
The Quantity should be equal to one for Serialized Instances. Please check the quantity entered. (QUANTITY=0)
Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. (R): Asset Tracking > (N): Deployment
2. Query for item instance
3. Select Action: Install
4. Enter mandatory data and save
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