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Mobile Field Service Laptop: Wrong Contact Displayed On The Service Request (Doc ID 1385937.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When the Contact Type on a Service Request (SR) is 'Employee', the wrong contact is displayed in Mobile Field Service (MFS) Laptop.

The issue can be reproduced at will with the following steps:
1. Create an SR in E-Business Suite
    Use Contact Type = 'Employee'
2. Create a Task for the SR and assign it to a Resource - Field engineer.
3. Syncing the MFS client.
4. Login to MFS Laptop as that Resource.
5. View the SR.
=> The Contact Name on the SR is not the same name in EBS.




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