My Oracle Support Banner

Mobile Field Service Laptop: Wrong Contact Displayed On The Service Request (Doc ID 1385937.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When the Contact Type on a Service Request (SR) is 'Employee', the wrong contact is displayed in Mobile Field Service (MFS) Laptop.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an SR in E-Business Suite
    Use Contact Type = 'Employee'
2. Create a Task for the SR and assign it to a Resource - Field engineer.
3. Syncing the MFS client.
4. Login to MFS Laptop as that Resource.
5. View the SR.
=> The Contact Name on the SR is not the same name in EBS.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.