Requisition Approval Notification Shows Approval Sequence In Reverse Order (Doc ID 1386208.1)

Last updated on JANUARY 10, 2017

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Oracle Purchasing - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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Creating a project related requisition using Approval Management Engine (AME) for approval, the approval sequence is reversed.  The approval notification starts at the end and is routed to the last person in the approval group, then to the second, and then finally to the first approver.


EXPECTED BEHAVIOR
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Expect the approval process to route according to sequence of approval group A,B,C instead of C,B,A

STEPS
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The issue can be reproduced at will with the following steps:
1. Create non catalog request with project information.
2. On checkout page, see customer is using AME for approval.
3. Approval group contains three people (e.g., approvers A, B, and C) when requisition is submitted for approval.  Confirmation is received that its been submitted to Approver C initially.
4. Notification sequence shows C, B, and A during approval routing.

Cause

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