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NullPointerException Error When Attempting to Notify Contact In A Tracking Event Agent (Doc ID 1386702.1)

Last updated on JULY 09, 2014

Applies to:

Oracle Transportation Management - Version: 6.1.0 to 6.2.5 - Release: 6.1 to 6.2
Information in this document applies to any platform.


A Tracking Event Agent uses the action Match to Shipment. When this fails to find a match for a shipment where the Minimum Number of matches is non-zero, the following error is encountered, if the Error Handler is used.

at glog.server.workflow.notify.LifetimeEventDOM.setErrorCode(
at glog.server.workflow.notify.LifetimeEventDOM.getDocument(
at glog.server.workflow.notify.tracking.TrackingEventDOMBuilder.getDOM(
at glog.server.workflow.notify.impl.DomDataGenerator.getDocument(
at glog.server.workflow.notify.impl.DomDataGenerator.generate(
at glog.server.workflow.notify.RouterWithTransformation.routeNonConsolidated(
at glog.server.workflow.notify.RouterWithTransformation.route(
at glog.server.workflow.notify.NotifyBundle.send(
at glog.server.workflow.notify.Notify.send(
at glog.server.workflow.notify.Notify.send(
at glog.server.agent.utility.AbstractNotify.execute(
at glog.server.agent.ActionWorkflow.execute(
at glog.server.workflow.WorkflowSessionBean.execute(
at glog.server.workflow.WorkflowSessionServerSideEJBWrapper.execute(
at glog.server.workflow.WorkflowSessionServerSideEJBWrapper_61kh96_EOImpl.execute(
at glog.server.workflow.WorkflowManager.execute(
at glog.server.workflow.Trigger.trigger(
at glog.util.event.MemoryEventQueueRunnable.processEvent(


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