No Rates or Elements Generated After Processing a Particular Life Event (Doc ID 1387706.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When processing an Add a Child life event, rates and elements are not generated for the Medical, Dental or Vision plans.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:


1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query a currently enrolled employee.
3. Process the Add a Child life event.
4. Enroll in a medical plan.
5. Click the Rates button.


PLEASE NOTE: If the same dates and changes are made using a different life event, the rate and element are populated as expected.

 

Cause

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