Sales Order Backordering When Warehouse Specified On Release Sales Orders For Picking Form With Quantity Available

(Doc ID 1388299.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 31-Jul-2014***

Symptoms


When pick releasing with a value entered in the Warehouse field on the Release Sales Orders for Picking form, the sales order gets backordered even though there is sufficient quantity available to fulfill the picking process. However, if pick release the same order again without entering a value for the Warehouse field, the sales order gets picked successfully. Upon comparison of the pick release log file where pick release was done with and without a value in the Warehouse field, the following information was found in the log file with Warehouse entered.

Exiting WSH_DELIVERY_DETAILS_INV.LINE_RESERVED (12/01/2011 02:45:34 PM, 0 seconds)
l_return_status ==> S
RESERVED FLAG = Y
UNRESERVE
OverPick Qty ==> 0
BackOrder Qty ==> 1
Calling program unit WSH_DELIVERY_DETAILS_ACTIONS.UNRESERVE_DELIVERY_DETAIL FOR BO QTY

Customer had verified that the warehouse is a valid one.

EXPECTED BEHAVIOR
-----------------------
Customer expects the pick release program to pick the sales order successfully even when a warehouse is entered on the Warehouse field on the Release Sales Orders for Picking form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter a new sales order and book it.
2. Perform pick release with the following parameters entered.

Order Number - Specify order
Auto Allocate - Yes
Auto Pick Confirm - Yes
Autocreate Deliveries - Yes

Warehouse - 700

3. Submit the pick release program and find that the sales orders get backordered.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms