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Total Count Required On Each Queue Region On Agent Dashboard (SRs AND TASKS) (Doc ID 1388913.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Agent Dashboard

Actual Behavior

On the homepage, there is no display of the total record count for each of the following queue.
My Service Requests
Unassigned Service Requests
My Tasks
Unassigned Tasks

Expected Behavior

On the homepage, display the total record count for each of the following queue.
My Service Requests
Unassigned Service Requests
My Tasks
Unassigned Tasks

Steps To Reproduce

1. Customer Support Specialist
2. Agent Dashboard

Changes



Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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