My Oracle Support Banner

500 Internal Server Error Causes Performance Issues in Compensation Workbench (Doc ID 1389111.1)

Last updated on DECEMBER 21, 2017

Applies to:

Oracle Compensation Workbench - Version 11.5.10 to 12.1 HRMS RUP4 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

When generating Employee Compensation Statements, if more than 40 statements are run, a 500 Internal Server Error is thrown.

It should be possible to run Employee Compensation Statements without getting this error.

The issue can be reproduced at will with the following steps:

1. Go to Compensation Workbench for Administrators to access the application.
2. Select Employee Compensation.
3. Submit Request for employees.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.