Creating Service Request in Customer Support After Upgrade from 12.1.2 to 12.1.3 Causes Error: “JBO-29000: Unexpected exception caught: java.lang.NoSuchMethodError” (Doc ID 1389393.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 18-Nov-2013***

Symptoms

Customer Support 12.1.3, Create and Update Service Request

1. When attempting to create a service request through the Customer Support Html page, the customer is getting the below exception.

Error
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NoSuchMethodError, msg=oracle/apps/cs/csz/incident/server/SRAMImpl.getCategorySegmentVO()Loracle/apps/cs/csz/subject/server/CategorySegmentVOImpl;
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:133)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:797)
at oracle.apps.cs.csz.incident.webui.DefaultPageCO.processRequest(DefaultPageCO.java:179)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:600)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1182)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:968)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:935)


2. When attempting to update SR after searching the below error occurs.

Error

No method with signature - No method with signature - loadCategoryVOs()

Steps to Reproduce

The issue can be reproduced at will with the following steps:

Responsibility: Customer Support Specialist
Navigation: Customer Support
                    Agent Dashboard > Update service request

Changes

Applied 12.1.3 CS <Patch 9239090>

Cause

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