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Service Requests Can Be Created for Inactive Parties on Service Request Form (Doc ID 1389432.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On release 12.1.3:

Service Request can be created for inactive parties.

Serial numbers or item instances that are owned by an inactive party can be used on the Service Request form and will populated the inactive party.
Then a service request can be created for this inactive party.

Without the serial/instance, the party can not be used on SR form, which is the expected behavior.




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