One Trip With Stops Not Sorted: Trip Remain At Status In-Transit After Ship Confirm (Doc ID 1389442.1)

Last updated on DECEMBER 16, 2016

Applies to:

Oracle Warehouse Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
This note applies to R11i and R12.1.x.

Symptoms

ACTUAL BEHAVIOR
From time to time, Ship Confirm process is irrespective of setup done ("Close Trip" ticked) seeing that leave the trips and the deliveries at status "In-Transit".


EXPECTED BEHAVIOR
Once Ship Confirmed is done, it should close trip.

STEPS

  1. Assign 3 deliveries to a trip BUT without taken into account the sorting of dates
  2. Ship confirm through mobile 'LPN Ship'
  3. Result: trip remains at status In transit. Deliveries remain at status In transit

BUSINESS IMPACT
Due to this issue, deliveries remain at status In-Transit.
Sales order lines are not closed.
Issue needs to check daily deliveries status and to progress them manually.

Cause

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