EXPENSE ACCOUNT FOR CLAIM SETTLEMENT IS NOT BEING PICKED UP FROM ACCRUAL ENTRY (Doc ID 1390096.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


The expense account for the claim settlement entry is being picked up from the system parameters instead of the actual accrual entry.

System derives the accounting entries for the Channel Claim category from the Claim Type : Vendor Clearing Account (debit) and the Sys Param : Sales / Expense / Charge Account (credit).
It derives the following accounts for the settlement doc - AP Debit Memo as Sys Param : Accrual Liability (Debit) and Claim Type : Vendor Clearing Account (Credit).

If the Sales/Expense/Charge and Accrual Liability at the System Parameters is not populated and left as null, system does not refer to the same accounts defined at the budget setup as the next order of priority.The claim settlement workflow completes with the Channel Claim category journals as 'Invalid'.


1. The Sales/Expense/Charge and Accrual Liability at the System Parameters is updated to have no value
2. Create Offer
3. Create Claim
4. Claim status updated to Pending close
5. AP debit memo created and accounted
6. Run claim settlement fetcher and close the claim
7. Run Subledger accounting process. The Channel Claim category from the Claim Type : Vendor Clearing Account is debited and no account is credited. This results in the accounting being invalid.

The program should have ideally picked up the Sales/Expense/Charge and Accrual Liability from the next possible option which the budget setup level.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms