Last updated on JANUARY 11, 2017
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
Cannot create Notes for a Claim in Advanced Collections, you are receiving the following message:
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Navigation: Collections Agent > Collections
View = Customer
Account tab, click on Open Lines Listing
Click on Deduction link in the Open Lines Listing grid
This opens the Oracle Collections HTML form for claims details
Select NOTES on the left side of the form
Select Create in the Claim Details - Notes form
Enter Note data in the Note dialogue box.
Click on Create
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