Cannot create Notes for a Claim in Advanced Collections
(Doc ID 1390984.1)
Last updated on OCTOBER 01, 2021
Applies to:
Oracle Advanced Collections - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
Cannot create Notes for a Claim in Advanced Collections, you are receiving the following message:
Logged in User Does not have Access to this Page.
Responsibility: Collections Navigation: Collections Agent > Collections Query Organization View = Customer Account tab, click on Open Lines Listing Click on Deduction link in the Open Lines Listing grid This opens the Oracle Collections HTML form for claims details Select NOTES on the left side of the form Select Create in the Claim Details - Notes form Select Type Enter Note data in the Note dialogue box. Click on Create Logged in user does not have permission to access this page.
Changes
Cause
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