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Email of Task Owner or Task Assignee Not Updated in Customer Supoort HTML After Email of the Employee is Modified (Doc ID 1391496.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Create Service Request

When the email address is modified in the Employee Maintenance window and imported into CRM, the email is not updated in the Customer Support HTML page.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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