My Oracle Support Banner

R12: Credit Memos Created Via The Credit Memo Workflow Do Not Populate All of the Line Transaction Flexfields (Doc ID 1391708.1)

Last updated on JUNE 05, 2018

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Oracle Receivables - Version 12.1.3 and later
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to create a Credit Memo (CM) through a 'Dispute,' which kicks off the AR_CREDIT_MEMO_API to generate the CM.
The 'Line Transaction Flexfield' is not being copied from the Invoice to the Credit Memo,

EXPECTED BEHAVIOR
-----------------------
You expect to see the invoice line transaction flexfield information copied from invoice to credit memo

Profile Option:  AR: Use Invoice Accounting For Credit Memos = Yes

Issue happens in iReceivables as well as Advanced Collections

If the Credit Memo is processed through OKL, or created manually, the correct fields are populated.  Therefore, this is only happening when a credit memo is generated from disputes.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.