Login Change Password Fails with ORA-20001: Unabled To Call FND_LDAP_WRAPPER.UPDATE_USER ORA-06512 APPS.FND_WEB_SEC (Doc ID 1391929.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms


On Oracle Applications 12.1.3,
when clicking on 'Submit' button in 'Change Password' page after first time logon with the new password, the following error results:

Oracle error 20001: java.sql.SQLException: ORA-20001: Unabled to call fnd_ldap_wrapper.update_user due to the following reason:
ORA-20001: Unabled to call fnd_ldap_wrapper.update_user due to the following reason: An unexpected error occurred. Please contact your System Administrator.
(USER_NAME=<user_name>), (USER_NAME=<user_name>) ORA-06512: at "APPS.APP_EXCEPTION", line 72 ORA-06512: at "APPS.FND_USER_PKG", line 4100
ORA-06512: at "APPS.FND_USER_PKG", line 4126 ORA-06512: at "APPS.FND_WEB_SEC", line 1396 ORA-06512: at "APPS.FND_WEB_SEC", line 1424
ORA-06512: at "APPS.FND_WEB_SEC", line 1505 ORA-06512: at "APPS.FND_WEB_SEC", line 1279 ORA-06512: at line 1 has been detected in
SessionManager.changePassword(String,String,String,String,Connection).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Implement Oracle Single Sign-on and OID with a 12.1.3 Application.
2. Changed password of a Applications EBS user, managed in OID, within the Appilcation form FNDSCAUS (System Administrator > Security > User > Define).
3. Log into Application with the user in which the password was changed and allow the Application to prompt the user for a password change.
4. Enter a new password for change and select Submit.

Cause

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