Contact Center Telephony Login Resulting in Unexpected Activity
(Doc ID 1392818.1)
Last updated on JULY 14, 2020
Applies to:Oracle Customer Care - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
In Form CSCCCCRC using version 184.108.40.20610000.6 agents login to telephony CTI and search for an existing SR. When the agent selects Interactions tab and Activities he then notices that the login has caused an activity called 'answered'.
The login should not cause an activity
Steps to Reproduce
The issue can be repliactd with the following steps
(R) Customer Support
(N) Contact Center > Search Existing SR > Find > Interaction Tab > Activity
Customer has unwanted activities that are showing up on reports
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document