SCHORD - Schedule Orders Program Runs For Days Without Completing (Doc ID 1393574.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Scheduling and Sourcing

ACTUAL BEHAVIOR
---------------
Customer upgraded from 11.5.9 to 12.1.3 and is finding the Schedule Order Program runs for days and it does not complete. Parameters used are Operating Unit and Customer Name.


EXPECTED BEHAVIOR
-----------------------
Expect the program to complete in a timely manner (couple of seconds)

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Reports > Select Schedule Orders from the menu.
3. Enter parameters Operating Unit and Customer.
4. Observe the request never completes.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot schedule orders and the program consuming over 30Gigs of memory cause server performance issue.

Cause

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