iSupport Home Page: Login Errors - 'Responsibility is not valid', 'Unexpected URL parameters' (Doc ID 1394098.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
ibuhpage.jsp


Symptoms

Issue # 1:

Accessing http://<host>:<port>/OA_HTML/ibuhpage.jsp results in the error invalid responsibility:

"Responsibility is not valid. Make sure the responsibility is defined and assigned to the user."

Issue # 2:

After setting up the iSupport GUEST user properly, the iSupport homepage redirects to the Oracle Applications login page with another error:

http://<host>:<port>/OA_HTML/ibuhpage.jsp, it now redirects to Oracle Applications Login page with this error:

"Unexpected URL parameters have been detected and will be ignored."

Steps:

a) Created the GUEST user
b) Assigned iSupport Guest User responsibility
c) Set Application % Responsibility IDs for the user
d) Set Guest role for the user
e) Accessed http://<host>:<port>/OA_HTML/ibuhpage.jsp

What is Working:

Certain uses, such as an iSupport Employee user, could be working fine.

Cause

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