iSupport Home Page - Login Errors: 'Responsibility is not valid', JTF-0763, 'Unexpected URL parameters'
(Doc ID 1394098.1)
Last updated on JULY 21, 2020
Applies to:Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
Issue # 1:
Accessing http://<host>:<port>/OA_HTML/ibuhpage.jsp results in one of these errors:
- "Responsibility is not valid. Make sure the responsibility is defined and assigned to the user."
Issue # 2:
After setting up the iSupport GUEST user properly, the iSupport homepage (ibuhpage.jsp) redirects to the Oracle Applications login page with another error:
- "Unexpected URL parameters have been detected and will be ignored."
What is Working:
Certain users, such as an iSupport Employee user, could be working fine.
Initial configuration of Oracle iSupport.
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In this Document