Last updated on MARCH 08, 2017
Applies to:Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
Issue # 1:
Accessing http://<host>:<port>/OA_HTML/ibuhpage.jsp results in the error invalid responsibility:
"Responsibility is not valid. Make sure the responsibility is defined and assigned to the user."
Issue # 2:
After setting up the iSupport GUEST user properly, the iSupport homepage redirects to the Oracle Applications login page with another error:
http://<host>:<port>/OA_HTML/ibuhpage.jsp, it now redirects to Oracle Applications Login page with this error:
"Unexpected URL parameters have been detected and will be ignored."
a) Created the GUEST user
b) Assigned iSupport Guest User responsibility
c) Set Application % Responsibility IDs for the user
d) Set Guest role for the user
e) Accessed http://<host>:<port>/OA_HTML/ibuhpage.jsp
What is Working:
Certain uses, such as an iSupport Employee user, could be working fine.
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