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Cannot Close Service Request in iSupport Error when invoking the back-end (Doc ID 139467.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 11.5.3 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

In Isupport, when closing a service request as a B2C or B2B user it gives the following error:

Error

Error when invoking the back-end Error when calling UpdateServiceRequest in CS_SERVICEREQUEST_PVT:
FNDFND_AS_UNEXPECTED_ERRORNPKG_NAMECS_ServiceRequest_PVTNPROCEDURE_NAMECreate_Audit_RecordNERROR_TEXTORA-01438: value larger than specified precision allows for this columnError number 0=

Changes

 

Cause

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