EAM 12.1.3 Upgrade - Asset Transfer Not Working (Doc ID 1394937.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 11-Dec-2013***

CSI_IB_RECORD_NOTFOUND
XDP_DQ_INIT_NUM_THREADS
BaseTransaction.java
TrxProcessor.java

Symptoms

When moving EAM assets from Org A to Org B, the page shows confirmation "Asset(s) are successfully moved" but it actually still stay at Org A not Org B and in IB there is error following error in Transaction Error Processing form

ERROR: "The source item instance 1406, in Subinventory Asset Trfr, for Organization 181 in Oracle Install Base does not exist. Please verify"

BUT when reprocess this error it processed successfully but the asset still stay at Org A not moved to Org B as expected.


STEPS
1. Maintenance Super User Responsibility
2. Nav: Assets -> Capital -> Move Assets
Move Type: Inter-Org Transfer
Destination Org: M03
Destination Sub Inventory: Asset Trfr
Include Child Assets: Yes

Cause

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