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EAM 12.1.3 Upgrade - Asset Transfer Not Working (Doc ID 1394937.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.
CSI_IB_RECORD_NOTFOUND
XDP_DQ_INIT_NUM_THREADS
BaseTransaction.java
TrxProcessor.java

Symptoms

When moving EAM assets from Org A to Org B, the page shows confirmation "Asset(s) are successfully moved" but it actually still stay at Org A not Org B and in IB there is error following error in Transaction Error Processing form

ERROR: "The source item instance &instance_id, in Subinventory &subinventory_name, for Organization &organization_id in Oracle Install Base does not exist. Please verify"

When reprocess this error it processed successfully but the asset still stay at Org A not moved to Org B as expected.


STEPS
1. Maintenance Super User Responsibility
2. Navigation: Assets -> Capital -> Move Assets
    Move Type: Inter-Org Transfer
    Destination Org: &destination_org_name
    Destination Sub Inventory: &destination_sub_inventory_name
    Include Child Assets: Yes

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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