View Document Option Not Available In Purchasing Forms

(Doc ID 1395879.1)

Last updated on JULY 21, 2017

Applies to:

Oracle Purchasing - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Form:POXPOEPO.FMB - Enter Purchase Orders GUI
Form:POXPOVPO.FMB - Purchase Order Summary GUI
PBWC : Professional Buyer Work Center


Symptoms

In Inquire menu from Purchase Order Summary or Purchase Orders form, the "View Document" option is not available, or visible but dimmed out and cannot be selected.
Similarly, View PDF option is not available in the list of Actions available in Orders html form of the Buyer Work Center (BWC).

Note : PO Output for Communication works correctly and generates PDF as expected.

Sample steps to reproduce :

1 - Go to Purchase Order Summary form (Navigation: Purchase Orders > Purchase Order Summary).
2 - Find the Purchase Order.
3 - Click Inquire menu - View Document is visible but greyed out and cannot be selected.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms