Disputes - Cannot Identify Transactions Installments To Dispute (Doc ID 1396895.1)

Last updated on JULY 20, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 16-JUL-2013***

Symptoms

In R12, when disputing an invoice with installments, the dispute against 1 invoice installment creates a dispute against all installments.

Example:
Invoice1 has 30/60/90 payment terms.

Installment Due Date Amount due remaining
----------- -------- --------------------
1 19-Jun-2011 200
2 19-Jul-2011 200
3 19-Aug-2011 200

When created a dispute for $100 against this invoice, AMOUNT_IN_DISPUTE for  all these payment schedules gets updated with $100.

Cause

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