CREDIT MEMOS UNABLE TO CREDIT FULL BALANCE OF INVOICES, SMALL AMOUNTS REMAIN

(Doc ID 1396988.1)

Last updated on JANUARY 19, 2012

Applies to:

Oracle Receivables - Version: 12.0.6 to 12.1.3 - Release: 12.0 to 12.1
Information in this document applies to any platform.

Symptoms

Manual credit memos recalculating tax upon completion and potentially getting an overapplication error as a result of the calculation.

Crediting a partially paid invoice, the amounts entered are recalculated on save. 

This recalculation is causing the tax amount to be overapplied and therefore, we cannot save the credit memo.

Cause

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