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Cannot view the Merge Requests Created by Another User in Release 12 (Doc ID 1397223.1)

Last updated on MAY 25, 2019

Applies to:

Oracle Customers Online - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In Release 11i, UserA created a merge request via Mark Duplicate function in OCO
User B log into ODL and is able to see the merge request under Data Quality -> Merge Requests

In Release 12.1.3, UserA created a merge request via Mark Duplicate function in OCO
User B log into ODL and is NOT able to see the merge request under Data Quality -> Merge Requests

Per Oracle® Customers Online
User Guide
Release 12.1
Part No. E13574-03
December 2009

Page 3-8:
Marking Duplicate Organizations or Persons
If you have Oracle Customer Data Librarian (CDL), and your administrator has set up
duplicate identification for Customers Online, you can specify in Customers Online
which organizations or persons are potential duplicates. Each set of duplicates that you
mark is sent to CDL as a merge request.
The data librarian can evaluate your merge request and merge the duplicates into one
record, as well as determine how the duplicates' relationships, including contact
relationships, are merged. The data librarian can also reject your merge request and
retain the merge candidates as independent customer records. See: Merge Requests
Overview, Oracle Customer Data Librarian User Guide.
The HZ: Merge Master Party Defaulting profile option determines the default master
record, which remains after the other duplicates merge into it. The data librarian can
reassign the merge master before the actual merge.

So User B should be see the merge requested created by User A in OCO

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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