Email Center - Unable to Transfer Email To Another Agent (Doc ID 1397524.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Email Center - Version 12.0.6 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

Agent Console

When attempting to transfer email to another agent the below error occurs

Error

The message was successfully sent to the customer, however one of the post send operations failed. Please notify the System Administrator. When all Oracle eMail Server processes are running, please re-select the original message to finish this interaction.



Steps to Replicate

The issue can be reproduced at will with the following steps:
  Responsibility: Email Center Agent Console
  Navigation: Open any email -> Select action as Transfer -> Press Go

Cause

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