My Oracle Support Banner

Email Center - Unable to Transfer Email To Another Agent (Doc ID 1397524.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Email Center - Version 12.0.6 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.


Agent Console

When attempting to transfer email to another agent the below error occurs


The message was successfully sent to the customer, however one of the post send operations failed. Please notify the System Administrator. When all Oracle eMail Server processes are running, please re-select the original message to finish this interaction.

Steps to Replicate

The issue can be reproduced at will with the following steps:
  Responsibility: Email Center Agent Console
  Navigation: Open any email -> Select action as Transfer -> Press Go


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.