The 'Change Owner' Button Is Missing When Accessing Instance With Internal Owner

(Doc ID 1398013.1)

Last updated on FEBRUARY 08, 2018

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When an internally owned Instance is sent to a customer (i.e. a loaner), the Change Owner' Button is not displayed on the General Tab Page in Install Base.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to change the Bill To, Ship To, Installed At and Current Location. This functionality worked in 11i.

STEPS
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The issue can be reproduced at will with the following steps:

1. Navigation: Oracle Installed Base Agent User >> Item Instance >> Item Instances
2. Query for an Internally Owned Instance >> Click on the 'Update' icon
3. Observe that the 'Chang Owner' button is not available

Changes

 

Cause

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