Error: ORA-20004: Either the Company Name or External Company ID Are Required (Doc ID 1398124.1)

Last updated on MAY 03, 2015

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are attempting to save a record and receive the following error:

Message returned by tax API ZX_API_PUB.calculate_tax: 1
ORA-20004: Either the Company name or external Company ID are required.
LEAVING OE_MSG_PUB.ADD
tax engine call returned error
ENTER SET RECURSION MODE

Steps to Reproduce:
Responsibility:  Order Management
Navigation:  Sales orders, returns
1. Query the order in the Sales order form
2.Book the order and get the error message

Due to this issue, users cannot BOOK orders resulting Into financial loss

Cause

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