After Patch 12657908 R12.OZF.B Receiving Internal Error For A Particular Customer. (Doc ID 1399121.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance 11-Aug-2013***

Symptoms

Applied Patch 12657908 : R12.OZF.B, Receiving "Internal Error" for a particular customer. Enter the amount on the Claim Associate Earnings Summary screen (budget line amount) and then click the update button it takes around 5 minutes to get the error.


application.log
----------------

12/01/01 10:42:54.773 10.1.3.4.0 Started
12/01/01 10:43:08.702 html: 10.1.3.4.0 Started
12/01/01 10:44:28.166 html: oracle.apps.fnd.security.LeakDetectionFilter.initialized:1325439868166
12/01/01 10:44:28.181 html: LeakSetting:
global:true,session:false,aggressive:false,stderr:false,appslog:false,corelog:false
ignoring:null
12/01/01 10:58:51.628 html: #OHW2 LOG# Visit logged for '/OA_HTML/HelpServlet/US/CS/@CSXSRORG_MULTI_ORG'

application_log
---------------------

12/01/01 11:19:02.191 html: Broken pipe (errno:32)
12/01/01 11:19:02.192 html: Servlet error
java.io.IOException: Broken pipe (errno:32)
at sun.nio.ch.FileDispatcher.write0(Native Method)
at sun.nio.ch.SocketDispatcher.write (SocketDispatcher.java:29)
at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:104)
at sun.nio.ch.IOUtil.write(IOUtil.java:75)
at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:334)
at java.nio.channels.Channels.write(Channels.java:60)
at java.nio.channels.Channels.access$000(Channels.java:47)
at java.nio.channels.Channels$1.write(Channels.java:134)
at com.evermind.server.http.AJPOutputStream.endRequest(AJPOutputStream.java:117)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:317)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:234)
at oracle.oc4j.network.ServerSocketAcceptHandler.access$700(ServerSocketAcceptHandler.java:29)
at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:879)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:619)


Cause

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