How to address Email Center: Outbox Processor Error: Invalid Addresses (Doc ID 1399427.1)
Last updated on SEPTEMBER 02, 2016
Oracle Email Center - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1] Information in this document applies to any platform.
***Checked for relevance on 13-Sep-2013***
The Outbox Processor is essentially a queue for outbound emails. Requests to this queue come from auto-acknowledge, auto-routing, and auto-reply. The Outbox Processor records the interaction in Oracle Customer Interaction History and archives a copy of the outbound email.
Messages that agents initiate are processed in real time and do not use Outbox Processor.
If the following Error is noted in the IEM_OUTBOX_ERRORS Table:
Invalid Addresses; nested exception is: class com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 User unknown
javax.mail.SendFailedException: Invalid Addresses; nested exception is: class com.sun.mail.smtp.SMTPAddressFailedException: 550 5.1.1 User unknown at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1130) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:525) at oracle.apps.iem.solo.mail.GenericMailHandler.send(GenericMailHandler.java:667) at oracle.apps.iem.solo.agent.Agent.sendMailImme(Agent.java:2302) at oracle.apps.iem.solo.agent.PowerAgent.processOutboxItem(PowerAgent.java:254) at oracle.apps.iem.solo.outbox.Worker.run(Worker.java:224) at java.lang.Thread.run(Thread.java:735)
This error can be further investigated and addressed by.
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