My Oracle Support Banner

DFF are not shown on Work Order with Complete-No charges, Closed, Failed and Pending Close statuses (Doc ID 1399761.1)

Last updated on JULY 03, 2018

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance 03-May-2015***

Symptoms


On : 12.1.3 version, SETUP

ACTUAL BEHAVIOR
---------------
In Maintenance Super User Responsibility, The Descriptive Flexfield (DFF) values entered in the WorkOrder Completion Page are not shown in the Work Order Details Page after changing the workorder status to complete no charges

EXPECTED BEHAVIOR
-----------------------
Expect to see the DFF information even in  Work Order complete-no charges, closed, pending closed and
failed close statuses


STEPS
-----------------------
Navigation: eAM Self Service pages--> Work Order--> All

-- Query any work order which is in released status and choose complete work order option from LOV.
-- Enter the work order completion information including the additional information in DFF field, enable by us for capturing the info.
-- Save the transaction
-- Re-query the same work order in the self service pages and click on work order link to see work order details.
-- In the completion information region, observe that the additional information saved in the DFF field is not visible, though the DFF field name is visible.
--Also see that after the job status is changed to Complete no charges the DFF is not visible

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.