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Dispatch Center: Gantt Button Grayed Out (Doc ID 1400580.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Form:CSFDCMAI.FMB - Dispatch Center
Form:JTFGANTT.FMB - JTFGANTT


Symptoms

On the Gantt Chart the 'Refresh' and other buttons disappear after cancelling a Reschedule on the Dispatch Center.


The issue can be reproduced with the following steps:
1. Field Service Dispatcher responsibility-Dispatch Center-Gantt chart.
2. In the Gantt. Task is Scheduled > Right Click > select Reschedule selected task > Cancel instead of rescheduling.
3. The Gantt buttons at the bottom all disappear.

Cause

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In this Document
Symptoms
Cause
Solution
References


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