Tender Decline On Shipment, Otm Picks Next Rate With The Same Mode Instead Of Next Best Rate (Doc ID 1401050.1)

Last updated on JULY 02, 2017

Applies to:

Oracle Transportation Management - Version: 5.5 and later   [Release: 5.5 and later ]
Information in this document applies to any platform.

Symptoms


Multiple Rates are available that are for varying Modes. For example, the following rates are listed in the order of cheapest to more expensive:

a) TL Rate - cheapest
b) LTL Rate - more expensive than Rate "a"
c) TL Rate - most expensive

A shipment is created and tendered to the first rate (i.e. cheapest TL). This carrier Declines the tender. When the shipment is retendered to the next carrier, it is tendered automatically to the next TL carrier skipping the cheaper rate for the other mode (i.e. skips the LTL rate)

Cause

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