Receipt Form Issue: Customer Reference Section Drops Off After Saving The Record (Doc ID 1401644.1)

Last updated on FEBRUARY 24, 2012

Applies to:

Oracle Receivables - Version: 12.1.2 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.

Symptoms

When a receipt is applied to an invoice, you have the ability to store comments on the 'Comments' field on the application screen.

Right next to the 'Comments' section is a 'Customer Reference' section which drops off after saving the record. Also, whenever a comment is added after the fact,  the system appears to show a positive and negative record on the activities screen.


Cause

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