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Receipt Form Issue: Customer Reference Section Drops Off After Saving The Record (Doc ID 1401644.1)

Last updated on JULY 13, 2020

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.


When a receipt is applied to an invoice, you have the ability to store comments on the 'Comments' field on the application screen.

Right next to the 'Comments' section is a 'Customer Reference' section which drops off after saving the record. Also, whenever a comment is added after the fact, the system appears to show a positive and negative record on the activities screen.




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In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
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