AR_CREDIT_MEMO_API_PUB.CREATE_REQUEST Fails when Initiated from Trade Management (Doc ID 1402799.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Trade Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

Credit memo API fails when credit memo is initiated from Trade Management:

Error Log:
1: EXCEPTION: Error Calling arp_process_credit.insert_header ORA-28115: policy with check option violation
2: Failure encountered in AR_CREDIT_MEMO_API_PUB.Create_request call to arw_cmreq_cover.ar_request_cm
3: An error occurred when calling AR credit memo workflow API to create credit memo.

Steps to reproduce:

  1. Initiate claim in Trade Management
  2. Request approval
  3. Claim goes to AR
  4. Workflow is set to Autoapproval
  5. Workflow notification shows error above

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms