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AR_CREDIT_MEMO_API_PUB.CREATE_REQUEST Fails when Initiated from Trade Management (Doc ID 1402799.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Trade Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

Credit memo API fails when credit memo is initiated from Trade Management:

Error Log:

1: EXCEPTION: Error Calling arp_process_credit.insert_header ORA-28115: policy with check option violation
2: Failure encountered in AR_CREDIT_MEMO_API_PUB.Create_request call to arw_cmreq_cover.ar_request_cm
3: An error occurred when calling AR credit memo workflow API to create credit memo.

Steps to reproduce:

  1. Initiate claim in Trade Management
  2. Request approval
  3. Claim goes to AR
  4. Workflow is set to Autoapproval
  5. Workflow notification shows error above

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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