QA Check Validating Expired Service Contract Lines (Doc ID 1402863.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, QA Related

ACTUAL BEHAVIOR
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The service contracts QA check validates customer accounts on expired lines

EXPECTED BEHAVIOR
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The service contracts QA check shouldn't validate customer accounts on expired lines.

STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Service Contracts Manager/ Super User
2. (N) Launch Contracts
3. Query a contract-> Open contract for update-> Tools -> QA Check

Cause

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