QA Check Validating Expired Service Contract Lines
(Doc ID 1402863.1)
Last updated on FEBRUARY 26, 2019
Applies to:
Oracle Service Contracts - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
On : 11.5.10.2 version, QA Related
ACTUAL BEHAVIOR
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The service contracts QA check validates customer accounts on expired lines
EXPECTED BEHAVIOR
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The service contracts QA check shouldn't validate customer accounts on expired lines.
STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Service Contracts Manager/ Super User
2. (N) Launch Contracts
3. Query a contract-> Open contract for update-> Tools -> QA Check
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |