Service Request Auto Closure Functionality (Upward Propagation) Not Working
(Doc ID 1403566.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.
On release 12:
Upward Propagation, auto closure of service requests upon completing of the task(s) , is not working. The service requests remain open after closing the task(s) for the service request
Steps to Reproduce
- Create SR with task(s)
- Close the task(s)
- SR does not close automatically after task(s) are completed.
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