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Service Request Auto Closure Functionality (Upward Propagation) Not Working (Doc ID 1403566.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

On release 12:

Upward Propagation, auto closure of service requests upon completing of the task(s) , is not working.  The service requests remain open after closing the task(s) for the service request

Steps to Reproduce

- Create SR with task(s)
- Close the task(s)
- SR does not close automatically after task(s) are completed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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