'Retrieve Time From Otl' (Rcvotlr) Errors Ora-20001: Hxc_0012_gnret_no_timecards: (Doc ID 1404443.1)

Last updated on JULY 15, 2016

Applies to:

Oracle Time and Labor - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When running concurrent request ' Retrieve time from OTL'
the following error occurs.

Retrieve Time from OTL request log file shows:
RCVOTLR module: Retrieve Time from OTL
+---------------------------------------------------------------------------+
No timecards matched your retrieval criteria.
+---------------------------------------------------------------------------+
Generic Retrieval failed: ORA-20001: HXC_0012_GNRET_NO_TIMECARDS:
+---------------------------------------------------------------------------+


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create and approve timecard
2. Run concurrent request ' Retrieve time from OTL'

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms