Receipts Workbench Performance Issue: Search and Apply Hangs (Doc ID 1405142.1)

Last updated on SEPTEMBER 24, 2013

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.
*** Checked for relevance 24-Sep-2013 ***

Symptoms

Oracle Receivables (AR): Receipts Workbench Information Center > Receipt Applications: Troubleshooting, Known Issues and Patches > Note 1405142.1


Receipts form freezes and users are not able to get out of the form other than closing Oracle.

Example of a manual receipt when trying to apply using the following parameters:

Responsibility:  Receivables Manager
Navigation:  Receipts > Receipts > Search on Customer
Search and Apply
Apply order by - Balance Due
Invoice date range - 07/09 - 07/15/11

Cause

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