Error ORA-01001 In Service Request Form After Upgrading To R12.1.3

(Doc ID 1405371.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

***Checked for relevance on 09-DEC-2013***

 

On : 12.1.3 version, Service Request Form
When attempting to Save a Service Request, the following error occurs.

ERROR
-----------------------
It then gives "FRM-40735: ON-ERROR trigger raised unhandled exception ORA-01001" error.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Service
(N) Create Service Request
Enter the details and Save.
The error appears.

Changes

EBS apps were upgraded from 12.0.4 to 12.1.3.

Cause

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