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'Generate Service Requests And Tasks' Does Not Generate Service Request For Future Periods (Doc ID 1405783.1)

Last updated on NOVEMBER 25, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
Executable:CSFPMSRT - Preventive Maintenance Generate Service Requests and Tasks


Symptoms


On : 12.1.3 version, Preventive Maintenance

Actual Behaviour
Find when running Generate Service Requests and Tasks program it is only creating SRs and Tasks up to today - none are generated for future periods.

Expected Behaviour
Expect to see SRs and Tasks generated out to the chosen horizon.

Steps To Reproduce
The issue can be reproduced at will with the following steps:
1. (R) Preventive Maintenance
2. Run Update Unit Maintenance Plan, then run Building Effectivities with the item instance parameter
3. Run Generate Service Requests and Tasks with 365 days-period
4. SRs and Tasks are only run for periods up to today.

Cause

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In this Document
Symptoms
Cause
Solution
References


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