NOTES TAB ON ORIGINAL INVOICE IS HAVING WRONG AND MISLEADING MESSAGES (Doc ID 1406543.1)

Last updated on JULY 30, 2012

Applies to:

Oracle Receivables - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Form:ARXRWMAI.FMB - Receipts


Symptoms

Oracle Receivables (AR): Receipts Workbench Information Center > Receipt Applications: Troubleshooting, Known Issues and Patches > Note: 1406543.1


The Notes Tab on an original invoice has wrong and misleading messages.

Responsibility:  Receivables Manager
Navigation:  Transactions > Transactions > Create an Invoice for $120
Navigation:  Receipts > Receipts > Create a Receipt for $60 and short pay receipt to create a
deduction for $60.

Responsibility:  Trade Management
Select a product from the claim lines, set the settlement method as credit memo -invoice, Perform the Tax Action, Calculate Tax and Adjust line amount to modify the line amount exclusive of tax and approve.

Deduction gets closed and a credit memo gets created.

Notes section on the invoice shows the following,
a) Claim number DED18178 has been settled and 0 has been removed from dispute.
b) iClaim canceled claim number DED18178 that was issued against this transaction.
c) iClaim canceled claim number DED18178 that was issued against this transaction.

Claim is in closed status, so these messages are invalid.

Cause

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