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Using Customer Accounts > Customer Button Pops Up LOV for Customer Category (Doc ID 1406555.1)

Last updated on MAY 01, 2019

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms


When using the Customer Accounts form and clicking on the Customer button, an LOV for Customer Category pops up forcing the user to choose a category.  If the user doesn't know the category and they choose the wrong one, the value changes in the Customer form and then that affects their reports.

Customer bases their reports off of the customer category and changes to that value changes the dollar amounts in the report.

Cause

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In this Document
Symptoms
Cause
Solution
References


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