Payroll / QuickPay / RetroPay (Any PYUGEN Process) Errors: APP-PAY-07267: Operation not started (Doc ID 1406680.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Payroll - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


When attempting to execute a PYUGEN process (Payroll, QuickPay, RollBack, RetroPay, etc.) the following error occurs.

APP-PAY-07267: Operation not started
You have requested to start or retry a quick pay operation. your request has been submitted but has not started to run yet.
You may need to contact your system administrator to resolve this problem.
Quote AOL concurrent manager request id 2042610.
Possible cause are the AOL concurrent manager is not running or concurrent manager is too busy to run your request
Once the request is finished you will need to query this record to see the most up-to-date status




Steps to Reproduce:

The issue can be reproduced at will with the following steps:

  1. .Run quick pay process for an employee.

 

Cause

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