Transactions Workbench: Credit Memos Are Taking Long To Save - Performance (Doc ID 1406684.1)

Last updated on APRIL 18, 2017

Applies to:

Oracle Receivables - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

Attempting to create a Credit Memo and when saving, it is taking a long time to complete.
This process is suppose to take less than 10 seconds.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Transactions > Transactions > Query transaction using Number field (ie. 31324156)
Go To:  Actions > Credit
In "Rules Method" choose LIFO, then in click "Credit Balance" and Save
This takes 10 minutes to complete the save.

Cause

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