ARXCWMAI - Continue to End in Account Details Form Hangs (Doc ID 1407364.1)

Last updated on AUGUST 05, 2016

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Collections

ACTUAL BEHAVIOR
---------------
Account details is too slow and hangs when high number of records are retrieved and user wants to go to the last record

EXPECTED BEHAVIOR
-----------------------
Form should retrieve all records and go to last one without hanging in an acceptable time

Steps to Reproduce:
Responsibility:  Receivables Manager
Navigation:  Collections > ACCOUNT DETAILS
This will open form ARXCWMAI
If it doesnt pop-up automatically, choose FIND to open FIND ACCOUNT DETAILS window
Enter a value in Bill To Customer (Name) field (Block: CQIT_FIND, Field: NAME)
Click FIND button
Select EDIT > RECORD > LAST from menu bar
Select CONTINUE TO END
Form hangs

When using a customer with 17,000+ records, it hangs
When using a customer that returns a smaller amount (2000 or less), it returns, but it is slow

Cause

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