OEXOEORD: FRM-40212: Invalid value for SOLD_TO_EMAIL_ADDRESS (Doc ID 1407910.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms



You added the 'customer' number from an old system in the 'Customer' email field in AR.
This is so the user can find the customer using the 'old customer number' when querying the LOV in the 'email' field in the sales order form.
The user gets an error when querying the 'email' LOV in the sales order form:

ERROR
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FRM-40212: Invalid value for SOLD_TO_EMAIL_ADDRESS

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with Order Management responsibility
2. Orders, Returns > Sales Orders
3. Click the LOV in the field 'email'
4. Results in Error: FRM-40212: Invalid value for SOLD_TO_EMAIL_ADDRESS

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to find SOLD_TO_CUSTOMER

Cause

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