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Error: SMTPSendFailedException When Sending Emails From Email Center (Doc ID 1408303.1)

Last updated on JUNE 02, 2019

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Goal


1. What to do when sending email from Email Center application fails with com.sun.mail.smtp.SMTPSendFailedException.


Agents get the following errors intermittently when sending email from the Email Center.


com.sun.mail.smtp.SMTPSendFailedException: [EOF]
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1275)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:895)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:524)
at oracle.apps.iem.solo.mail.GenericMailHandler.send(GenericMailHandler.java:667)
at oracle.apps.iem.solo.agent.Agent.sendMailImme(Agent.java:2302)
at oracle.apps.iem.solo.agent.Agent.sendMail(Agent.java:4163)
at oracle.apps.iem.solo.agent.Agent.sendMail(Agent.java:4100)
at oracle.apps.iem.solo.agent.AgentSession.sendMail(AgentSession.java:2731)
at _iemsa__wrapup._jspService(_iemsa__wrapup.java:1113)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:390)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:642)
at com.evermind.server.http.ServletRe




Solution

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In this Document
Goal
Solution


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