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TeleService: Duplicate Orders Created in Order Management from Charges lines (Doc ID 1409385.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

On Release 11.5.10.2 or Release 12:

Duplicate orders are getting created when Service Charges are submitted from the Service Request form.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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