My Oracle Support Banner

Profile "CSM: Email Account Name For Message Interception" Can Only Be Set At User Level (Doc ID 1410847.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.


On : 12.1.2 version, Setup Issues

Actual Behaviour
Unable to set the profile 'CSM: Email Account name for message interception' at Site or Responsibility level

Expected Behaviour
Expect to be able to set the profile at levels higher than User

Steps To Reproduce
The issue can be reproduced at will with the following steps:

  1. (R)System Administrator (N)Profiles
  2. Query back the profile "CSM: Email Account name for message interception"
  3. Only able to set the profile at User level - cannot set at Site or Responsibility





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.