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Profile "CSM: Email Account Name For Message Interception" Can Only Be Set At User Level (Doc ID 1410847.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Setup Issues

Actual Behaviour
Unable to set the profile 'CSM: Email Account name for message interception' at Site or Responsibility level

Expected Behaviour
Expect to be able to set the profile at levels higher than User

Steps To Reproduce
The issue can be reproduced at will with the following steps:

  1. (R)System Administrator (N)Profiles
  2. Query back the profile "CSM: Email Account name for message interception"
  3. Only able to set the profile at User level - cannot set at Site or Responsibility

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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